Learn How To Manage Contacts in Salesforce Classic

Everything you need to know about tracking people in Salesforce Classic

Find yourself lost, overwhelmed and confused working with contacts in Salesforce, wondering how to:

  • Quickly access the contacts tab?
  • Effortlessly find & create list views of specific contacts that you need to easily access on a regular basis?
  • Proficiently search for contacts?
  • Efficiently create new contacts?
  • Painlessly update existing contacts?
  • Easily find & merge duplicate contacts?
  • Quickly track calls, meetings & follow ups with contacts?
  • Conveniently view the campaign history associated with a specific contact?
  • Brilliantly use Chatter on contacts, to collaborate with colleagues with fewer clicks and more transparency?
  • Effortlessly use Salesforce1 on your mobile device to:
    • search for contacts?
    • access the contacts tab?
    • access your contacts list views?
    • see & update details regarding your contacts?
    • access the Chatter feed on your contacts?
    • view & update related records regarding your contacts?

  • Efficiently use Salesforce to track and manage your contacts.
  • Effortlessly find your open items and activity history associated with contacts already in your database.
  • Painlessly track your calls, tasks & other follow up items to speak intelligently and work efficiently with your contacts.
  • Joyously eliminate wasted hours searching YouTube and Google, only to discover that the information you find is irrelevant, too detailed and likely aimed at Salesforce developers or admins.
  • Proudly become a Salesforce Rockstar, focusing on closing more deals and following up with your customers instead of pulling your hair out trying to understand Salesforce.

This class is a must for you if you are using Salesforce Classic and need to quickly get up to speed on how to use the Contacts functionality to:

  • Graciously track the customers & clients that you work with.
  • Skillfully find those contacts that require attention.
  • Effortlessly track your progress as you work with your contacts.
  • Easily collaborate with your colleagues regarding contacts, without having to jump between Salesforce and email.
  • Painlessly find and merge duplicate contacts in your Salesforce database.
  • Proficiently use your mobile device to access your entire database of contacts in Salesforce so that you're never caught off guard and always ready to close more deals.

✔️ Step-by-Step Instructional Videos

✔️ Easy to Digest, Bite-Size Chunks of Learning

✔️ Practical, no-nonsense guidance on how to use Salesforce

✔️ Community Access & Support

✔️ 100% Online & Mobile Friendly

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Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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Course Curriculum

  Working with the Contacts Tab
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  How to Use List Views with Contacts
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  How to Search for Contacts
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  Creating New Contacts
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  Update Existing Contacts
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  Finding & Merging Duplicate Contacts
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  Tracking Calls, Meetings & Follow Ups with Contacts
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  Using Chatter on Contacts
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  Bonus: Contacts for Nonprofits
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  How to Manage Your Contacts on Salesforce1 Mobile
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  Additional Resources
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Your Instructor

David Giller
David Giller
I am a Salesforce trainer, consultant, blogger, author, Salesforce User Group Leader and CEO at Brainiate.
On paper, I'm an attorney - although I'm currently retired from practicing law.
Today, I help organizations to "make Salesforce easy" by training employees, identifying areas to improve the existing Salesforce configuration, and sharing best practices to help organizations get the most out of the Salesforce platform.

"Explaining how to find & merge duplicates is a game changer! Teaching Salesforce users how to use this feature is powerful!"

- Darrell Gallegos

"I am impressed with Brainiate Academy and the content focusing on the Salesforce1 mobile app. The specific feature of the training that made it most useful for my experience is your use of user stories to demo the HOW along with the WHY. Your use of the screens to show what users will see is extremely helpful. Well done!"

- Matthew Anders

"Easily accessible content that was well-structured. Thank you, David!"

- Daniel Flanigan

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