High Impact Communication Skills for Salesforce Admins

Learn how to best communicate when writing, speaking or presenting your ideas at work.


Communication, whatever method used, needs to inform. For Salesforce Admins, writing clear, concise, and comprehensible copy is critical to success. In this course, learn techniques for clarifying purpose, understanding readers, and organizing ideas.

Sometimes, as Salesforce Admins, we need to extract information from our colleagues. This happens, for example, when we are:

  • Gathering business requirements;
  • Trying to understand precisely what features, or screens, users are struggling with;
  • Understanding which records a User expects to see, but cannot.

In other scenarios, we are the ones who need to share information with others. This happens, for example, when we are:

  • Providing updates on requested functionality;
  • Explaining how to use new features of Salesforce;
  • Articulating that the validation rules or duplicate management rules are working precisely as requested and as expected;
  • Sharing new enhancements that will be available with the latest Salesforce release.

Trying to get...and keep the attention of our target audience can sometimes be a real struggle.

Learning how to capture their attention, keep them engaged and extract the information we need can only be done efficiently with proper communication skills.

During this course you will learn how to avoid common pitfalls, how to best communicate what's needed to avoid distractions and frustrations when working with your colleagues. This will allow you to shine as a Salesforce Admin, continuously delivering solutions to your peers.

This course will help build your confidence while eliminating communication roadblocks at work.

Developing Your Professional Presence

  • Why is it challenging to communicate well?
  • What are the benefits of a good communicator?
  • What characteristics will help you communicate effectively?

Working with Others: Interpersonal, Intercultural and Team Communication

  • What listening skills will help you communicate better with others?
  • How can you help others be good listeners when you speak?
  • How can you manage interpersonal conflict?
  • How can you improve communication with people from different cultures?
  • How can you work effectively as part of a team?

Managing the Communication Process: Analyzing, Composing, Evaluating

  • What are the benefits of analyzing?
  • What is involved in composing?
  • How does evaluating improve your communication?

Communicating Routine Messages and Building Goodwill

  • How do you compose messages containing questions and requests?
  • How do you compose informational messages?
  • What kinds of messages build goodwill in business relationships?

Communicating Persuasive Messages

  • How can you persuade your audience?
  • What are the basic elements of persuasion?
  • What types of business messages typically require persuasion?

Communicating Bad News

  • How should you analyze and plan for bad news messages?
  • What are effective strategies for composing bad news messages?
  • How should you evaluate bad news messages?
  • What types of bad news messages are common in business?

Preparing & Delivering Business Presentations

  • What do you analyze when planning a business presentation?
  • How do you compose the presentation?
  • How do you deliver and evaluate the presentation?
  • How do you handle questions and answers?
  • How do you adapt your approach for online presentations?

Your Instructor

David Giller
David Giller
I am a Salesforce trainer, consultant, blogger, author, Salesforce User Group Leader and CEO at Brainiate.
On paper, I'm an attorney - although I'm currently retired from practicing law.
Today, I help organizations to "make Salesforce easy" by training employees, identifying areas to improve the existing Salesforce configuration, and sharing best practices to help organizations get the most out of the Salesforce platform.

Frequently Asked Questions

When does the course start and finish?
The course materials for will be uploaded starting the week of July 13, 2020. You will have ongoing access to the course materials (and all future revisions, additions, enhancements). It is a completely self-paced online course - you decide when you start (after July 13, 2020) and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!