FREQUENTLY ASKED QUESTIONS
When does the course start and finish?
Upon enrollment, you will receive IMMEDIATE access to pre-recorded course material. You will have lifetime access to all recordings, linked and other course materials. The November course dates are officially November 9, 2020 - November 20, 2020.
During these dates, we will have daily live, interactive sessions in our private Facebook Group, to answer questions and dive deeper into the lesson for the day. The live sessions will be 11am - 12pm Eastern (NYC) time. They will be recorded and available to you, in case you miss the live event.
How long do I have access to the course?
You will have access to all of the pre-recorded lessons for life.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.
Is this course appropriate for beginners, who have never had any exposure to Salesforce at all?
If your goal is to learn how to set up and customize Salesforce, the answer is YES. When introducing any Salesforce feature, we will be explaining the concept behind it, how it's used, when it's used and why it should be used (or NOT USED in certain situations).
That being said, there is a pre-work Trailmix that is critically important for everyone (particularly newbies) to complete before our first class. That Trailmix will walk students through the overall navigation and general concepts (Accounts, Contacts, Opportunities, Activities) in Salesforce.
I've been a Salesforce Admin for a while, but brand new to Lightning. Will this course help me?
I was a Salesforce Admin for many years before Lightning was introduced. I was totally lost and confused on how to navigate around the new setup screens in Lightning, so for the first few years I was juggling back and forth to Classic to do any configuration updates.
This course will help you eliminate all of that, while also introducing you to lots of new (and super impressive) features in Lightning that will make your life as an Admin much easier. Yes, concepts like custom objects, fields, roles, profiles that will be review for you...but especially at the current discounted price for this course, you will definitely get your money's worth of learning, tips and best practices to turn you into a Lightning rockstar very quickly.
I won't be able to attend the live sessions M-F 11am-12pm Eastern. Is that a problem?
Relax. All of the livestream sessions will be recorded. They will be available to you both on the private Facebook group and they will also be re-posted in the core course curriculum as well.
What's the schedule like, exactly, for these two weeks?
Immediately upon enrollment you will have FOREVER access to a series of pre-recorded videos covering the "Lesson of the day."
You can watch these videos whenever you wish.
Starting Monday, November 9, 2020, we will also meet at 11am-12pm Eastern (M-F), via our private Facebook group (as a Facebook live stream) to review the topic(s) of the day, answering any questions, diving into more details as needed, addressing any confusion around the "Lesson of the day." The live 11am sessions will also be recorded and available for you to watch whenever you wish, as many times as you'd like.
How do I know that I'll pass the Admin Cert Exam with this course? What's your pass rate?
If you just want to pass the Admin Cert Exam, you don't need this course. All of the material you need is available for FREE on Trailhead. Anyone who can memorize can pass the Admin Cert Exam.
My goal is to turn you into a freakin impressive, rockstar Salesforce Admin who knocks the socks off your colleagues at work.
In this course, I'll be sharing best practices, tips, common pitfalls and advice that you won't find anywhere on Trailhead.
I'll also be following the same curriculum used for the official Salesforce ADX201 course ($4,500 USD).
What's the daily schedule? What time does class start?
Nearly all of the course materials are available immediately upon enrollment, as pre-recorded lessons (all recorded within the last two weeks).
Aside from the pre-recorded lessons, we'll have a daily livestream via a private Facebook group - to answer questions and dive deeper into related topics. You can start learning the materials anytime at all.
Rewatch the course lessons as often as you like...for life!
The daily livestreams will happen M-F, starting Nov 9 at 11am Eastern (NYC).
Facebook? YUCK! I despise Facebook! What are my options to avoid Facebook?
No worries. The daily Facebook livestreams will be recorded and made available in the core course curriculum on the Brainiate Academy site.
You never have to log into Facebook. If you have any questions, nearly every lesson and recording in the course has a "Chatter-like" feature to post your question, see prior comments, threads, etc.
How do I get my Focus on Force study materials? What's included, exactly?
Many students are also preparing to take the Salesforce Admin Certification Exam, and want study guides and practice exams. Students who use coupon code FALL20 will get immediate access to all course materials for $499 PLUS access to Focus on Force's Admin Certification Study Guide and/or Focus on Force's Admin Certification Practice Exams.
Upon enrollment, you will receive an email with instructions on how to access these materials.